These Terms & Conditions apply to bookings with Perfect Picture Parties, including event styling, party setups, experiences, activities and hire equipment. By confirming a booking and paying the required deposit, you agree to the following Terms & Conditions.
A $50–$100 deposit is required to secure your event date, depending on the service booked.
The applicable deposit amount will be confirmed at the time of booking.
Your booking is not confirmed until the required deposit has been received.
Payment is accepted via bank transfer. The remaining balance must be paid one week before your event, unless otherwise agreed.
Your booking is based on the event details, package, guest numbers and any additional inclusions agreed with Perfect Picture Parties.
We understand that plans can change. If you need to cancel your booking, the following cancellation charges apply:
The booking deposit is non-refundable for change-of-mind cancellations but may be transferred to another available date by arrangement with Perfect Picture Parties.
Any request to change your event date is subject to availability.
Nothing in this cancellation policy limits any rights you may have under the Australian Consumer Law.
Please let us know as early as possible if you would like to change your event details, including the date, location, package, theme, guest numbers or selected options.
Changes are subject to availability and may result in a change to the total price.
Once items, materials, flowers, personalised products or other event-specific elements have been purchased or prepared for your booking, some changes may not be possible and additional costs may apply.
You are responsible for ensuring Perfect Picture Parties has safe and reasonable access to the event location at the agreed time.
The setup area must be ready before our arrival and clear of furniture, personal belongings, dirt, water, pets or other obstacles that may prevent or delay setup.
It is your responsibility to ensure there is sufficient space for your selected setup. If the available space is significantly different from what was discussed when booking, we may need to modify the setup where reasonably necessary.
Perfect Picture Parties will take reasonable care while delivering, styling, setting up and collecting items at your event location.
Unless otherwise stated, items supplied as part of your event remain the property of Perfect Picture Parties and are provided for the agreed hire period only.
You are responsible for taking reasonable care of all hire items while they are at your event.
Hire items should not be moved, altered or used for a purpose other than intended without prior approval from Perfect Picture Parties.
If an item is lost or damaged as a result of misuse, negligence or failure to follow instructions, reasonable repair or replacement costs may apply.
Please contact Perfect Picture Parties as soon as possible if you notice that an item is damaged, missing, faulty or unsafe.
Outdoor setups must be discussed and approved by Perfect Picture Parties before the event.
Outdoor setups are subject to suitable weather, ground and site conditions. Equipment and décor must not be exposed to rain, excessive moisture, strong winds, dirt or other conditions that may cause damage or create a safety risk.
Where weather conditions make the planned setup unsafe or unsuitable, Perfect Picture Parties may work with you to modify the setup, move it to a suitable covered or indoor location, or discuss other available options.
Photos displayed on our website and social media are examples of previous Perfect Picture Parties setups and may be used as inspiration for your event.
While we aim to create a setup consistent with your selected theme, colours and overall style, individual décor, flowers, balloons, props and other styling elements may vary depending on availability.
Where a particular item is unavailable, Perfect Picture Parties may substitute it with a suitable alternative while maintaining the overall look and feel of your selected setup.
Some packages may include items intended for guests to keep, such as personalised favours, goodie bags, face masks, painting materials, ceramics, flowers or other consumable or take-home items.
Any items described as hire items remain the property of Perfect Picture Parties. Items specifically identified as yours to keep may be taken home after the event.
Personalised or event-specific items may not be reusable or refundable once they have been ordered, produced or prepared, subject to your rights under Australian Consumer Law.
Some packages or party favours may include packaged food supplied in the manufacturer's original packaging.
Please advise Perfect Picture Parties of any known allergies or dietary requirements before your event. Product and packaging information can be provided upon request where available.
You are responsible for determining whether food is suitable for individual guests and for supervising their consumption.
Some Perfect Picture Parties packages include activities or experiences such as pamper parties, painting parties and the Bloom Bar.
Children must be appropriately supervised by a responsible adult throughout the event.
You are responsible for ensuring guests participate appropriately and follow any instructions provided for activities, products or equipment.
Where a guest has an allergy, sensitivity or other requirement that may affect their participation in an activity, please advise Perfect Picture Parties before the event.
Normal cleaning associated with the hire of our equipment is included.
An additional cleaning fee of $20 per item may apply where hire equipment is returned excessively dirty or requires cleaning beyond what would reasonably be expected from normal use.
Linen does not need to be washed before collection. However, linen, bedding and other hire items must be kept dry.
Please let us know as soon as possible if any Perfect Picture Parties equipment, décor or hire item is lost or damaged during your event.
Where loss or damage occurs due to misuse, negligence or failure to follow reasonable instructions, you may be responsible for the reasonable cost of cleaning, repair or replacement.
Perfect Picture Parties takes reasonable care when supplying, delivering and setting up our services and equipment.
You are responsible for the appropriate supervision of children and guests throughout your event and for ensuring that hire items, equipment and activities are used as intended.
Perfect Picture Parties is not responsible for loss, injury or damage resulting from misuse of equipment, failure to follow reasonable instructions or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where it cannot lawfully be excluded or limited.
In the unlikely event that Perfect Picture Parties needs to make a significant change to your booking, we will contact you as soon as reasonably possible and work with you to find an appropriate solution.
If Perfect Picture Parties is unable to provide the booked service, any refund or alternative arrangement will be handled in accordance with your rights under the Australian Consumer Law.